Clinical Governance – we all know about it, but what is it really, why does it matter, and how can we move beyond just ticking boxes to make it a practical, impactful part of our everyday work? Chantelle Turner is a Pharmacist Leadership Coach at Turn Pharmacy Leadership, and joins the show to share

Hear from Excellence in Professional Innovation winner at the Guild Pharmacy of the Year, Karen Carter from Narrabri Pharmacy. Karen will delve into the pharmacy's journey from overcoming workforce challenges to improving and implementing new services. You'll uncover the strategies driving positive

This week is Heart Week! Heart Week provides an opportunity for health professionals and the Australian public to start a conversation about heart health and take positive steps to reduce their risk of heart disease. One health professional contributing to better heart health is Grace Lee from Capit

The Guild Pharmacy of the Year Award recognises pharmacies that are leading the way in providing innovative and optimal healthcare for members of their community. This year's winner is none other than Capital Chemist Southlands, who took home the 'Excellence in Business Management’ category as well

We all know the last few years have been tough on pharmacists. From COVID-19 to bushfires and floods and financial uncertainties, there seems to always be something going on. In this episode we will hear an interview with Kay Dunkley, Executive Officer at Pharmacists’ Support Service, and Curtis Ruh

Close the Gap is an important awareness day that aims to close the health and life expectancy gap between the indigenous and non-indigenous. As a pharmacist and pharmacy owner, what role can you play in helping close this gap? Today we speak to Georgina Twomey, the Managing Director at Alive Pharmac

As a business owner, you know that renewing a lease can be a crucial decision. Rent is the biggest expense for most pharmacies, so you want to make sure you get it right. But how do you ensure you're getting the best deal? What factors should you consider when negotiating a lease? And how can you na

In 2023, we once again welcomed lots of fantastic guests onto the show who shared some amazing stories, experiences, insights, and advice. With each show kicking off with a short snippet from a guest, an interesting part of the conversation to look forward to, we’ve once again gone back through the

In 2023, we once again welcomed lots of fantastic guests onto the show who shared some amazing stories, experiences, insights, and advice. With each show kicking off with a short snippet from a guest, an interesting part of the conversation to look forward to, we’ve once again gone back through the

Having to deal with aggressive or stressed customers is an unfortunate reality when working in community pharmacy during the holiday seasons. How do you help your staff manage hostile interactions while prioritising the safety of themselves and other patients? How can you, as a manager, create an en

As more services and procedures are introduced into pharmacy, so is the chance that something eventually goes wrong, and an incident report must be made. Hayley Smilie, from PDL, is the person on the other side of the incident reports. As a professional officer and a pharmacist herself, Hayley has a

Nowadays, most medication is mass produced. However, what if a patient has a condition where the stock-standard medicines aren't available? That’s where our compounding pharmacists step in. In this episode, we dive deep into the fascinating world of compounding. How are customised medications made,

We’ve all had that moment of wanting to speak to someone about something that bothers us, but not knowing who to turn to, or if our issue is even big enough to be taken seriously. In this episode, Kylie Hancock and Shayne Dearling, are here to shed light on an invaluable resource that's often underu

Colby Diek originally had no thoughts on working in pharmacy – yet here she is now, taking home the crown as the 2023 Pharmacy Assistant of the Year! Stumbling into pharmacy by chance, 20 years ago, Colby has grown to love everything about it. In this episode, we hear from Colby about her journey fr

We return to a panel of Australian and international pharmacists, some of whom are trained as prescribing pharmacists, who spoke at the APP conference in March 2023. This panel session took a deep dive into the experiences of prescribing pharmacists in the UK, discussing how pharmacists need to prep

Ultan is the General Manager at Arthritis Queensland, an organization committed to improving the lives of those suffering from arthritis and other musculoskeletal conditions. In his role at Arthritis Queensland, Ultan has been instrumental in driving forward initiatives aimed at education, policy de

Simon Fletcher is a true guru when it comes to managing underperformance in teams and, in this episode, will focus on just one tool of many - the Situational Leadership Model. Simon has a ton of experience in leadership and knows the ins and outs of teamwork and motivation. Level up your leadership

Can having a robust social media presence actually contribute to a better pharmacy patient experience? The answer is yes!By engaging and interacting with patients online, pharmacies can foster a sense of trust, care, and accessibility. After all, in today's digital age, a thriving social media prese

Learn what patients think of Australian healthcare. Our guest, Stephen Mason, Chief Executive Officer at the Australian Patients Association, takes us through the results of the recent Australian Healthcare Index. The Australian Healthcare Index provides a pulse check on healthcare in Australia from

Every pharmacist knows the importance of excellent patient care in pharmacy and the vital role pharmacists play in ensuring patient safety. However, something that is just as important is prioritising the well-being and professional growth of your pharmacy staff. Joining us in this episode is Lucind

We’re bringing you a helpful and timely session that was presented at a recent PBCN webinar about making sure your pharmacy is prepared for tax season. Emma Brown, Principle at RSM, helps simplify and demystify tax processes to help you maximise returns.  Among a myriad of helpful tips and tricks fo

When it comes to people management, there might be nothing worse than turning a blind eye and hoping the problem will ‘just go away.’ Our guest today, James Judge, provides practical tools, advice and solutions to address the more ‘curly’ challenges that can arise with staff, in the workplace. James

Taking over a small, old pharmacy in a town of just 1,000 people might seem like a challenge, but it’s a challenge that Alexander and Nicholas, at Ouyen Pharmacy, decided to take on. Together, these two early career pharmacists managed to completely turn the pharmacy around, turning it from a busine

Community Pharmacy faces significant workforce challenges, with no quick fix in sight. How can Community Pharmacy adapt to deal with these challenges? For this PBCN podcast episode, we’re bringing you a session that was held at the Australian Pharmacy Professionals’ conference at the Gold Coast from